Refund Policy Purpose

Purpose

Campbelltown Storage provides refunds for merchandise purchases and unused storage rental fees under specific
conditions to ensure customer satisfaction.

Commencement of Policy
This Policy is effective from 17th June 2024 and supersedes all prior refund policies, whether written or not.

Application of Policy
This Policy applies to:

• Merchandise purchases made at any Campbelltown Storage location.
• Online merchandise purchases via Campbelltown Storage’s website.
• Refunds for unused storage rental fees when vacating a unit with remaining credit.

Process

1. Merchandise Refunds:
   • Customers may return unused merchandise within 14 days of purchase for a full refund of the actual price paid.
   • Goods must be in ‘as new’ condition and in their original packaging where applicable.
   • No refunds are provided for used merchandise or items purchased as part of a discounted package.
2. Storage Rental Fee Refunds:
   • Customers vacating a storage unit with prepaid rental fees are entitled to a refund for unused months.
   • Refunds are subject to verification of account credit.

Refund Procedure:

1. Method of Refund:
   • Refunds will be issued via the original payment method.
   • For credit/debit card payments, refunds will be processed back to the original card via EFTPOS terminal, limited to $500 in-store. Amounts exceeding this limit will be processed via EFT by Head Office.
   • Cash payments will be refunded via direct deposit into the customer’s bank account. Bank account details must be provided and verified.
   • Cheque payments will be refunded to the original cheque account.
2. Required Documentation:
   • Customers must present the original purchase receipt and government-issued ID.
   • A completed refund request form must accompany all refund requests.
3. Limits:
   • Refunds cannot exceed the original purchase amount.

Contact Us:

• Address: 68 Blaxland Rd, Campbelltown NSW 2560
• Phone: 02 4631 0135
• Email: info@campbelltownstorage.com.au